8
Dec

The CX Metrics Debate: What Truly Drives Better Experiences?

Why This Question Still Trips Organizations Up Customer experience has become the heart of transformation projects across the region. Yet many organizations still struggle with one essential question: How do we measure experience in a way that truly reflects what customers feel and what the organization must improve?We selected this…
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7
Dec

The Power of Moments – By Chip Heath and Dan Heath

Some experiences fade. Others stay with you for years. A single conversation, a small act of kindness, or an unexpected shift can change how you see your work and your relationships. This book explores why certain moments last and how you can design them with intention. Why we chose this…
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