December 7, 2025 - Page 2 of 2 - impactassociates

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Dec

Hug Your Haters – How to Embrace Complaints and Keep Your Customers by Jay Baer – Turning Complaints into Opportunities You Can Use

You receive a message from a frustrated customer. It interrupts your day. It feels like a setback. But this book asks you to pause and see the moment differently. What if this complaint is the clearest roadmap to improving your service? What if it’s the start of loyalty, not the…

7

Dec

The Effortless Experience- Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman and Rick DeLisi

We selected The Effortless Experience because it speaks directly to a challenge many organizations in our region face: customers are not looking for special treatment—they want an easy journey. Whether in government or the private sector, customers value clarity, speed, and respectful guidance. This book shows exactly how to deliver…