10
يونيو

Government Services Design: Global Best Practices  

In a region where innovation, efficiency, and citizen satisfaction are national priorities, the UAE government continues to lead the charge in transforming public services. One of the most powerful tools to accelerate this transformation is service design—a strategic, human-centered approach that ensures government services are effective, seamless, and built around…
3
يونيو

من التخطيط الاستراتيجي إلى تصميم الاستراتيجية: نهج ملهم للحكومات

In today’s volatile environment, government strategy cannot rely on rigid plans rooted in prediction. Instead, public institutions must adopt strategy as a design challenge—a concept advanced by Roger Martin, one of the foremost thinkers on modern strategic practice. Martin argues that effective strategy begins with choices—not plans. His “strategy choice…
3
يونيو

Reframing Public Services and Infrastructure: Public-Private Partnerships in the UAE’s Government sector

As governments worldwide seek innovative models to address infrastructure demands and service delivery gaps, Public-Private Partnerships (PPPs) have become a preferred mechanism—balancing public accountability with private sector efficiency. In the UAE, PPPs align with UAE national strategies enabling high-impact development while optimizing fiscal resources. What Are PPPs and How Do…