Internationally Recognized, University Credit-Rated
CX Programs
World-Class Certifications for UAE Customer Happiness Departments
Internationally Recognized, University Credit-Rated
CX Programs
World-Class Certifications for UAE Customer Happiness Departments
Internationally Recognized, University Credit-Rated
CX Programs
World-Class Certifications for UAE Customer Happiness Departments
Impact Associates UAE in partnership with The CX Academy UK
Now offer internationally accredited CX Certifications and Diplomas—designed for UAE government departments and aligned with national service excellence standards.
- Available in Arabic and English.
- Credit-rated by Glasgow Caledonian University.
Our Previous Clients
We’re proud to have supported CX transformation across respected government and private sector entities. Our programs have empowered leaders and teams who now stand out in delivering service excellence.
These organizations trusted Impact Associates UAE and The CX Academy UK to elevate their CX capabilities—and lead the way in customer happiness.
Want to explore how we can support your organization?
Premium Courses
Professional Certificate in CX
For: Frontline staff, team leads, CX champions.
• Duration: 12–16 hours.
• Modules: 6 essential topics.
• Includes: Templates, toolkits, real-life use cases.
Professional Diploma in CX
For: CX Managers, Department Heads, Senior Executives.
• Duration: 40–60 hours.
• Modules: 10 including AI in CX, Journey Mapping & Strategy.
• Features: Assignments graded by CX experts, university credit-rated.
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What’s IN It for Organizations?
- • Build Real-World CX Expertise
Your teams learn practical tools and global methods that create immediate value in government settings.
- • Enhanced Service Delivery
Exceed expectations. Delight citizens and residents.
- • Strategic Alignment
Support national goals for customer happiness and seamless services.
- • Employee Empowerment
Equip your staff with certifications that build confidence, skills, and accountability.
- • Elevate Employee Experience (EX)
Create empowered, high-performing teams through internal culture change and practical EX strategies.
- • Operational Excellence
Deliver smarter, faster, and more effectively with CX-trained staff.
Need a custom proposal ?
What’s IN It for Participants?
- • Earn Globally Recognized Credentials
Participants gain university credit-rated certifications respected across the public sector.
- • Speak the Language of Leadership
They build the confidence to contribute to CX strategy at the highest levels.
- • Use Data Analytics & AI Strategically
Participants learn how to use data and automation to enhance—not replace—human service.
- • Create and Improve CX Strategies
They learn to craft new strategies and fine-tune existing ones to meet evolving needs.
- • Accelerate Career Growth
This training positions them to lead CX efforts and take on greater responsibility.
- • Apply Tools from Day One
Frameworks, playbooks, and templates are ready for immediate implementation.
Want to know more about our Courses ?
Why Choose Our CX Certifications?
Real-World Expertise
Learn from CX professionals with field-tested insights—not just theory.
Global Accreditation
University credit-rated and aligned with EU qualifications. Credentials that matter.
Bilingual Course Delivery
Arabic and English. No barriers. Just clarity.
Blended Learning Model
Live sessions + online modules. Flexible, relevant, and built for results.
Government-Focused Design
Every detail is made for UAE Customer Happiness and Service Excellence frameworks.
Mentorship That Sticks
Our experts guide learners through practical assignments that bring CX tools to life.
What Graduates Say About Our Certifications